Privacy Policy

Last updated: 25/07/2024

1. Introduction

Klap ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

2. What data do we collect?

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows: Identity Data includes first name, last name, username, or similar identifier. Contact Data includes email address and telephone numbers. Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

3. How do we collect your data?

We use different methods to collect data from and about you, including:

  • Direct Interactions: You may provide data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you create an account on our website, subscribe to our service, request marketing to be sent to you, or contact us.
  • Automated Technologies or Interactions: As you interact with our website or use our Service, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. This includes using cookies, server logs, and analytics tools like PostHog. The data collected may include:
    • Device information, such as hardware model, operating system, and version.
    • IP address and device identifiers.
    • Browser type and version, time zone setting, and location data.
    • Log information, such as access times, pages viewed, and your interactions with our Service.
  • Third-Party Sources: We may receive personal data about you from third-party services and public sources, such as analytics providers like PostHog.

4. How will we use your data?

We use your data to provide, improve, and divtain our services; to understand and analyze how you use our services; develop new services, features, and functionality; to communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to our services, and for marketing and promotional purposes; for compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

When using our service in conjunction with YouTube, Instagram, TikTok, and LinkedIn API Services, you are also subject to the respective privacy policies of these platforms. We encourage you to review the privacy policies of YouTube (Google's Privacy Policy), Instagram (Instagram's Privacy Policy), TikTok (TikTok's Privacy Policy), and LinkedIn (LinkedIn's Privacy Policy).

Klap's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

5. Analytics and Tracking Technologies

We use third-party analytics tools to help us understand how users interact with our Service, which enables us to improve and optimize your experience. One of the primary tools we use for this purpose is PostHog.

PostHog: PostHog is an open-source analytics platform that tracks user interactions on our website and within our Service. The types of data collected by PostHog may include:

  • Usage Data: Information about your interactions with our Service, such as pages visited, time spent on the site, buttons clicked, and other user engagement metrics.
  • Device Information: Details about the device you are using, including IP address, device type, operating system, browser type, and version.
  • Geolocation Data: General information about your location based on your IP address.

This data is collected and analyzed to better understand user behavior, diagnose technical issues, and enhance the performance and functionality of our Service. The data collected by PostHog is used internally and is not shared with third-party advertisers.

You can learn more about PostHog's privacy practices by visiting their Privacy Policy.

6. How do we store your data?

Klap securely stores your data at Supabase. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Marketing

Klap would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt-out at a later date.

8. What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request us for copies of your personal data. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

9. Specific Information about AI Models

Klap employs multiple open-source AI models, such as OpenAI Whisper and Hugging Face Idefics, which run on our own infrastructure with no data retention. Additionally, we use the OpenAI GPT-3.5 model via API specifically for curating shorts from transcripts. The data shared with these AI models is used exclusively to enhance our services by providing accurate transcriptions and relevant content curation. We do not retain data processed by these models.

10. Managing and Revoking Access to Your Linked Accounts

If you have linked your Google, Instagram, TikTok, or LinkedIn accounts with our Service, you have the ability to manage and revoke access to your account data at any time. This can be done through the respective platform’s security settings page or directly within the Klap interface.

To review and manage the permissions you have granted to our Service:

  • Google: Visit the Google Account Permissions page, where you can view a list of third-party services, including our Service, that have access to your Google account data, and revoke access if needed.
  • Instagram: Visit the Instagram Manage Access page to review and revoke third-party access.
  • TikTok: Visit the TikTok Privacy Settings page to manage and revoke access to your account.
  • LinkedIn: Visit the LinkedIn Permitted Services page to review and manage the services that have access to your LinkedIn data.
  • Klap Interface: Alternatively, you can revoke access to any of these accounts directly from the Klap interface on the "Post on socials" screen. Navigate to the concerned account under the "Post on socials" section and log out. This will immediately disconnect our Service from your account, revoking access.

Revoking access may limit your ability to use certain features of our Service that rely on data from these accounts. If you encounter any issues after revoking access, please contact our support team for assistance.

11. Explicit User Consent for AI Use

We ensure users are fully informed about the use of AI models, including those from OpenAI, during account creation and service subscription. Clear notifications and explanations are provided within our application and website. Currently, while users are informed about AI processing, explicit consent before data sharing with third-party AI models is not obtained. We are in the process of implementing a detailed consent mechanism, which will include a clear opt-in checkbox and comprehensive explanations, to improve user control over data sharing with AI models.

12. Changes to our privacy policy

Klap keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 05/31/2023.

13. How to contact us

If you have any questions about Klap's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by live chat.