Privacy Policy

Last updated: 25/09/2026

1. Introduction

Klap ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

Klap is operated by ZIGG SAS, a company registered in France, 65 rue Roger Francois, 94700 Maisons-Alfort, France. ZIGG SAS is the controller of the personal data described in this policy.

2. Business Customers and Data Protection Agreement

This Privacy Policy applies to individual users of our Service. For business customers, agencies, or organizations that use Klap to process personal data on behalf of others (such as editing client videos, employee content, or integrating our API into their platforms), we have a separate Data Protection Agreement (DPA) that governs the controller-processor relationship and ensures GDPR compliance for business use cases.

3. What data do we collect?

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data includes first name, last name, username, profile picture, or similar identifier.
• Contact Data includes email address and telephone numbers.
• Content Data includes the videos you upload or link to, including the images and voices they contain, the transcripts, captions and clips we create from them, the instructions you give us for clipping, and your exports.
• Connected Account Data includes, for each social account you connect (YouTube, TikTok, Instagram, Facebook, LinkedIn), its name, username, profile picture, identifier and access tokens, the posts you schedule through Klap with their captions, times and privacy settings, and the public view counts of the posts you published through Klap.
• Billing Data includes your subscription, payment history and billing details. Payments are processed by Stripe; we never store your card number.
• Communication Data includes the messages you exchange with our support team and your email and notification preferences.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
• Usage Data includes how you use our website and Service (see section 6).

4. How do we collect your data?

We use different methods to collect data from and about you, including:

• Direct Interactions: You may provide data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you create an account on our website, subscribe to our service, request marketing to be sent to you, or contact us.
• Automated Technologies or Interactions: As you interact with our website or use our Service, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. This includes using cookies, server logs, analytics tools like PostHog, and the advertising tags of Google, Meta and TikTok. The data collected may include:
  • Device information, such as hardware model, operating system, and version.
  • IP address and device identifiers.
  • Browser type and version, time zone setting, and location data.
  • Log information, such as access times, pages viewed, and your interactions with our Service.
• Third-Party Sources: We may receive personal data about you from third-party services and public sources, such as analytics providers like PostHog.

5. How will we use your data?

We use your data to provide, improve, and maintain our services; to understand and analyze how you use our services; develop new services, features, and functionality; to communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to our services, and for marketing and promotional purposes; for compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

When using our service in conjunction with YouTube, Instagram, TikTok, and LinkedIn API Services, you are also subject to the respective privacy policies of these platforms. We encourage you to review the privacy policies of YouTube (Google's Privacy Policy), Instagram (Instagram's Privacy Policy), TikTok (TikTok's Privacy Policy), and LinkedIn (LinkedIn's Privacy Policy).

Klap's use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

6. Analytics and Tracking Technologies

We use third-party analytics tools to help us understand how users interact with our Service, which enables us to improve and optimize your experience. One of the primary tools we use for this purpose is PostHog.

PostHog: PostHog is an open-source analytics platform that tracks user interactions on our website and within our Service. The types of data collected by PostHog may include:

• Usage Data: Information about your interactions with our Service, such as pages visited, time spent on the site, buttons clicked, and other user engagement metrics.
• Device Information: Details about the device you are using, including IP address, device type, operating system, browser type, and version.
• Geolocation Data: General information about your location based on your IP address.

This data is collected and analyzed to better understand user behavior, diagnose technical issues, and enhance the performance and functionality of our Service. The data collected by PostHog is used internally and is not shared with third-party advertisers.

Our website also uses tags from Google (Google Analytics and Google Ads), Meta and TikTok to measure visits and the performance of our ads. These companies receive information about your visit, such as your IP address, device and pages viewed, and, when you subscribe, your email address, under their own privacy policies.

You can learn more about PostHog's privacy practices by visiting their Privacy Policy.

7. How do we store your data and for how long?

Klap securely stores your data with Supabase (our database) and Google Cloud (your video files and our processing servers), in the United States. We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements:

• Identity, Contact and Connected Account Data: for as long as your account exists. We delete it within 30 days of your request to delete your account (section 13). The access tokens of a social account are deleted as soon as you disconnect it.
• Content Data: until you delete it or your account, plus up to 30 days in our backups.
• Billing Data: 10 years, as required by French law.
• Communication Data: 3 years.
• Usage Data: 2 years.
• Technical Data in our server logs: up to 30 days.
• Your connection to ChatGPT: until you disconnect Klap in ChatGPT (section 12).

8. Marketing

Klap would like to send you information about products and services of ours that we think you might like. If you have agreed to receive marketing, you may always opt-out at a later date.

9. What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following: The right to access – You have the right to request us for copies of your personal data. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

10. Who do we share your data with?

We share your personal data only with the following categories of recipients, and only as needed for the purposes described in section 5:

• Hosting and infrastructure providers: Supabase (database and sign-in), Google Cloud (video storage and processing, logs) and Netlify (website hosting).
• AI providers that create your clips: RunPod hosts the open-source models we use to transcribe your videos (WhisperX) and to follow the people in them; OpenRouter, the model providers it routes to, and OpenAI receive your transcripts and clipping instructions to find the best moments, score them and write titles, emojis and translations; Google (Gemini) receives the video when it has no speech to transcribe.
• Analytics and advertising partners: PostHog (section 6), Google, Meta and TikTok (section 6), and Rewardful, which tracks referrals from our affiliates.
• Payment providers: Stripe processes your payments and Churnkey handles subscription changes.
• Support and communication providers: Intercom (support chat), AI assistants that help our team answer your support requests, Resend and Postmark (email) and OneSignal (notifications).
• Services that retrieve and enrich content: services that download or look up the public videos you link, find stock footage for your clips, and read the public view counts of posts you published through Klap, and an IP-geolocation service we use to check free-trial eligibility.
• The social platforms you choose: when you schedule a post, we send the clip, caption and settings to the platform you selected.
• OpenAI, when you use Klap in ChatGPT (section 12).
• Tools our team uses to monitor the Service, which may receive your email address and links to your videos when a job completes or fails, and contractors who help us improve Klap, for example by reviewing samples of video frames to improve our reframing.
• Public authorities when the law requires it, and a buyer or successor if Klap is sold or merged.

11. Managing and Revoking Access to Your Linked Accounts

If you have linked your Google, Instagram, Facebook, TikTok, or LinkedIn accounts with our Service, you have the ability to manage and revoke access to your account data at any time. This can be done through the respective platform’s security settings page or directly within the Klap interface.

To review and manage the permissions you have granted to our Service:

• Google: Visit the Google Account Permissions page, where you can view a list of third-party services, including our Service, that have access to your Google account data, and revoke access if needed.
• Instagram: Visit the Instagram Manage Access page to review and revoke third-party access.
• Facebook: Visit the Facebook Business Integrations page to review and remove Klap's access to your Facebook Pages.
• TikTok: Visit the TikTok Privacy Settings page to manage and revoke access to your account.
• LinkedIn: Visit the LinkedIn Permitted Services page to review and manage the services that have access to your LinkedIn data.
• Klap Interface: Alternatively, you can revoke access to any of these accounts directly from the Klap interface on the "Post on socials" screen. Navigate to the concerned account under the "Post on socials" section and log out. This will immediately disconnect our Service from your account, revoking access.

Revoking access may limit your ability to use certain features of our Service that rely on data from these accounts. If you encounter any issues after revoking access, please contact our support team for assistance.

12. Using Klap in ChatGPT

Klap offers an app in ChatGPT, a service operated by OpenAI. When you connect Klap in ChatGPT, you sign in to your Klap account and authorize ChatGPT to act on it through our API. We never receive your ChatGPT password or your conversation history.

When you use the Klap app, ChatGPT sends us only what the action you ask for needs: video links, clipping instructions, project, clip, export and account identifiers, captions, and the time, time zone, accounts and TikTok privacy setting of the posts you schedule. We send back to ChatGPT what it needs to answer you and to make your next request:

• for your projects: their name, status, thumbnail, creation date and expected ready time, the video link you gave us (never the link to a file you uploaded), and a link to open them in Klap;
• for your clips: their title, duration, virality score and its explanation, thumbnail, and a link to edit them in Klap;
• for your exports: their status, expected ready time and download link;
• for the social accounts you connected to Klap: their platform, name, username and identifier, and whether they need reconnecting (never their access tokens);
• for the posts you schedule: their time, platforms and accounts.

Each project, clip, export, account and post comes with its Klap identifier so that ChatGPT can refer to it. OpenAI processes the data it receives under its own privacy policy.

We use this data only to perform the actions you request. Videos, clips, exports and scheduled posts created from ChatGPT are stored and deleted like the rest of your Klap data (sections 7 and 13), and we record which Klap features are used from ChatGPT to operate and improve the Service (section 6).

You can disconnect Klap at any time from the apps section of ChatGPT's settings, which immediately stops ChatGPT from accessing your Klap account.

13. Data Deletion

You can request the deletion of your personal data, including your Klap account and any data we have obtained from platforms you connected (such as Facebook, Instagram, TikTok, LinkedIn, or Google), at any time. To do so:

• Contact our support team by live chat from the Klap website or application and request the deletion of your account and data. Our team will assist you and confirm once the deletion is complete. Deletion requests are processed within 30 days.
• Deleting your account removes your profile information, your uploaded and generated videos, your publication history, and the access tokens and account identifiers of every social account you connected.
• If you only want us to delete the data related to a specific connected social account (for example a Facebook Page or an Instagram account), disconnect that account as described in the section above — this immediately deletes the access token we hold for it — and contact us by live chat to request the deletion of any remaining data related to that account.
• If you removed Klap from your Facebook or Instagram settings, you can additionally request the deletion of any data we previously received from those platforms by contacting us by live chat.

14. Explicit User Consent for AI Use

We ensure users are fully informed about the use of AI models, including those from OpenAI, during account creation and service subscription. Clear notifications and explanations are provided within our application and website. Currently, while users are informed about AI processing, explicit consent before data sharing with third-party AI models is not obtained. We are in the process of implementing a detailed consent mechanism, which will include a clear opt-in checkbox and comprehensive explanations, to improve user control over data sharing with AI models.

15. Changes to our privacy policy

Klap keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 25/09/2026.

16. How to contact us

If you have any questions about Klap's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us by live chat or by email at support@klap.app.